Editor’s Note: The following article is written by Luciano Mozzato, executive vice president, Dresser-Rand Services Worldwide.  

DRESSER-RAND'S VISION IS TO “earn client loyalty for life.” We emphasize client rather than customer because it’s indicative of the long-term relationships that we strive to achieve with our clients. We continuously work to provide them with reliable, efficient rotating equipment solutions.

Inherent in this concept of earning client loyalty for life is the ability to offer our clients premier service, and to do that safely. Safety at Dresser-Rand is our first thought. In order to protect our employees and our clients’ interests, we take proactive steps to prevent incidents that result in injury or illness, property damage, or environmental damage. With an OSHA recordable rate and lost time rate that is well below the national average, we continue to accomplish our goals through our extensive safety and craft training program, pre-job meetings, and our job safety analysis program.

We want to do more than simply meet our clients’ expectations; we want to exceed their expectations by delivering products and services that go above and beyond their expectations for purpose, quality and on-time delivery. It also involves our demonstration of a positive “service” attitude and our commitment to safety. To help meet this commitment of providing premier service, we continue to increase our local presence, strengthen our local service capabilities and decrease our response time with innovative solutions and qualified resources.  download complete story PDF→