Dresser-Rand Client Interface Response System (CIRS)
To better serve our clients by managing equipment-related information, Dresser-Rand offers the Client Interface and Response System (CIRS) – an interactive tool that allows our clients to voice an issue, technical query or problem on an existing piece of equipment through the Internet.
CIRS provides clients with the opportunity to check on the status of any equipment issue. For Dresser-Rand, the system allows team members around the world to access the same data and information in chronological order, allowing the company to resolve problems faster.
With CIRS, a case number is assigned whenever an inquiry is made. The case is then assigned to a Dresser-Rand representative who will be responsible for the resolution of that case to the satisfaction of the client. Our employees continuously update information in the system at each step of the process until the problem is resolved.
Clients must first register in the CIRS program before being able to submit issues into the system. Once registered, a client may access the system at any time to submit new issues and check the status of their issues that are already entered into the system.